About White Mountain Publications ~Some Frequently Asked Questions:
Where is Cobalt?
Cobalt, Ontario, Canada is a historic town credited with the emergence of the Canadian mining industry over one hundred years ago. Our new home at 50 Silver Street, Cobalt, ON is actually located on the main floor in the old Coniagas Mine head frame at the heart of downtown Cobalt. In the picture to the right, the famous Fraser Hotel is across the side street. 157 km (two hours driving) north of North Bay or 540 km (six hours driving) north of Toronto, Ontario Canada.
We are still more than an hour south of the 49th parallel that divides most of the United States and Canada.
Does this affect my shipping rates?
No it does not. We have averaged shipping costs to the rest of Canada and the United States.
How long has White Mountain Publications been publishing books?
Our corporation has existed since 1982, but we haven't always published as our main business. Since 1992 the publishing arm has produced over 237 titles, and continues to grow, especially with your support.
Who runs White Mountain Publications?
Deborah Ranchuk was born in southwestern Ontario, Canada. She moved to St. Catharines (ON) to attend and eventually graduate from Brock University (B.A.) She has served on the National Executive for the Canadian Authors Association since 1991, serving as CAA Treasurer 1998-2005. In July 2003 she became the 36th recipient of the Canadian Authors Association's Alan Sangster Award for service. Member of the Bahá'í Faith since 1980, she served on the St. Catharines (ON) Spiritual Assembly for 13 of those years before moving to New Liskeard in 1995.
What is the Canadian Writer's Contest Calendar?
The Canadian Writer's Contest Calendar is an annual publication listing Canadian writing contests and awards by deadline date. It contain full contest information and submission information, as well as contact links to verify updates. Index of contest names and more information available here.
Do you accept credit cards?
As of Nov 16, 2009, we now CAN accept MasterCard and Visa at the office, either by phone or by mail. We are still working to implement the on-line processing, but it is coming. In the meantime all our titles are now available by credit card through the PayPal® online system. The PayPal® buttons appear on the individual book pages. The link will add your choices to a shopping cart at PayPal®, the tax (if applicable) and shipping is added and then you can pay for all of it with one transaction in the currency of your choice. PayPal does not require that you open an account with them in order to process your payment, although you do have that option at the end of the process. We have used PayPal since Oct 18, 2003 with only two minor problems in thousands of transactions.
When is the best time to contact you?
BY PHONE: Weekdays between 9:00 am and 4:00 pm Eastern Standard Time (Eastern Daylight Savings Time if it's summer) is the best time. Keep in mind that some Canadian holidays are different dates than other countries. We are closed on Bahá'í Holy Days, and Canadian civic holidays.
BY FAX: Our fax lines are open to receive 24 hours/day 7 days a week.
BY EMAIL: Email us We generally check email once a day in the early morning.
Do you accept manuscript submissions? (I have a manuscript I'd like you to consider publishing...)
I direct you to our new Writer's Guidelines page. Query before sending manuscripts to White Mountain Publications. Please know we are very few people having a lot of fun, and doing a great deal of work here, so we ask your patience waiting for a reply.
What is the difference between printing and publishing?
This is covered in our information on contract publishing.
If you have other questions you would like answered, let me know what they are.